Refund policy

We want you to be completely satisfied with your purchase. If you need to return your Spinal Decompressor, please review the following terms:

1. Eligibility for Returns

The item must be returned within 30 days of delivery.

The Spinal Decompressor must be:

• In perfect, unused condition (no signs of wear, damage, or assembly).
• Packaged in its original box with all included accessories and manuals.

2. Return Process

Contact us at isi.info@yahoo.com to request a return authorization.

Once approved, ship the item back to us at:
ISI Return  3283 Motor Avenue, Los Angeles, CA, 90034.

Customers are responsible for:

• Return shipping costs (we recommend using a tracked service).
• Lost/damaged packages during return transit (insure if valuable).

3. Refunds

Upon inspection and approval, we’ll issue a refund to your original payment method within 5 business days.

Note: Original shipping fees are non-refundable.

4. Non-Returnable Items

Opened or used Spinal Decompressors (for hygiene reasons).

Items damaged due to misuse or improper care.

5. Exchanges

Currently, we only offer refunds (no direct exchanges).

Questions? Contact us at isi.info@yahoo.com or 310 559 6900.